If you made a mistake entering your shipping address or want to make changes, please email us as soon as possible at email@example.com. If the order has not been shipped yet, we are happy to change it for you. If your order has already shipped, it is unlikely that we can do anything. We will need to wait until your package is returned to us and then resend it to your correct address.
If your tracking information is stuck on a ‘Pre-Shipment’ status or says it has just left the originating country, it is currently going through customs. Unfortunately, the tracking is not updated during this time. We don't have any influence on the process, however it usually only takes a few days. In rare cases, the customs process can take up to three weeks.